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We were having a torrid time with our previous web hosting provider (Arvixe) of this forum. They had frequent outages (lasting days), and we had at least 2 cases of data loss! Yes, unfortunately, some conversation threads were completely lost and so did several user accounts. Arvixe is probably going out of business and it's impossible to reach them for any kind of help.
Therefore, we decided to move to a new host (InMotionHosting). Now this site is running off of its new home. We hope to have smooth ride from here on.
I apologize for the inconvenience and thanks everyone for the support and understanding.